Recording Shows Black Screen

Learn how to fix black screen problems when recording specific windows and applications with CANVID.

In some cases, you might encounter a black screen in the editor when trying to capture a window using CANVID. This issue typically occurs when the target window is running with elevated privileges (such as administrator rights), while the app itself is not.

How to Fix

Close the app

Make sure the app is not currently running. If it is, close the application completely.

Make sure the app is fully closed and not simply minimized to the system tray.

Run as administrator

Run the app as Administrator

Right-click the app icon on your desktop.
Choose Properties.
Go to the Compatibility tab.
Check the option Run this program as an administrator.
Click Apply, then OK to exit the window.

Restart the app

Try launching the app again by double-clicking the same desktop icon where you applied the changes.

If the issue persists despite the instructions above, please reach out to support and generate a log file/share a copy of your project file for further investigation.

Resolving Issues with Mac System Audio

Learn how to fix echoed, distorted, or missing system audio on Mac when audio-routing apps or virtual audio devices interfere with a CANVID recording.

Dropdown Menus Not Showing

Learn how to troubleshoot those elusive dropdown menus that don't appear in the recording when capturing your app using CANVID.