This Refund Policy applies to CANVID, a product of VideoCom.com Inc., and should be read together with our License Agreement.

You can try CANVID before buying. Some features, including Exporting a recording and Quick Share, unlock with a purchase. This policy covers refunds of amounts charged. Nothing in this policy limits rights you have under local consumer law.

1. 14-day refund window

You can request a full refund within 14 days of a charge for:

• the Desktop License
• the first charge of a Pro subscription, monthly or yearly
• a cloud storage upgrade
• a Cloud Credits purchase

A full refund is the full amount paid for that charge, including taxes. There is no processing or handling fee.

The 14 days start on the date of the paid charge. Trying CANVID before purchase does not count toward it.

2. When the refund right ends after use

At checkout, you agree that CANVID is made available to you immediately, and that you lose the right to withdraw once you start using the paid product.

After that agreement, using paid features ends the 14-day refund right for that charge. This includes exporting a recording, creating a Quick Share link, using cloud features, or spending Cloud Credits.

If local law gives you a refund right that cannot be waived, that right still applies.

3. Subscriptions, renewals, and cancellation

• Only the first charge of a Pro subscription is covered by the 14-day refund window. Renewal charges are not refundable. This includes the current billing period and any period already paid.
• For example, if you subscribe to Pro monthly, your first month can be refunded only if you ask within 14 days of that first charge and have not started using the paid features. Your second month and later are not refundable.
• If you are a consumer in the United Kingdom with a yearly Pro subscription, you also have 14 days after each yearly renewal to request a refund.
• You can cancel your subscription at any time. You keep access until the end of the billing period you paid for, and you will not be charged again. Cancelling does not refund the current period. See how to cancel your subscription.

4. Faulty features and AI results

This applies separately from the 14-day window. A paid feature is faulty if it does not run, fails repeatedly when used as documented, or is not available as described on our pricing page. Contact support and we will investigate. If we cannot fix the issue, we will issue a refund as required by consumer law, even after 14 days.

AI features such as AI Transcription, AI Speech Edit and AI Webcam generate text, audio, or video from your recording. Results depend on your recording, including audio quality, voice, language, lighting, camera position, and hardware, and may vary from one recording to the next. Results that vary within these conditions are not a fault on their own. Current known limitations are listed in Known Issues.

Features marked "coming soon" are not part of a current purchase.

5. How to request a refund

1. Email support@canvid.com or send us a message via chat by clicking the chat icon at the bottom-right of the website.
2. Include your order number, account email, purchase date, the plan or add-on you bought, and the reason for your request.
3. If you bought CANVID from a reseller such as StackSocial, request the refund from that reseller. We will help if needed.

6. Processing time

Approved refunds are returned to the original payment method within 14 days. We will confirm by email once the refund is issued.

7. Fraud, abuse, and chargebacks

• We may refuse refunds in cases of fraud or repeated refund abuse.
• Please contact support before opening a chargeback with your bank. Your license may be paused while a chargeback is reviewed.

8. Teams and volume purchases

Teams and volume purchases may follow refund terms set out in a written agreement. Those terms do not reduce any rights that cannot be waived under applicable law.