This software product (“CANVID” or “the Software") and related services and documentation are products of VideoCom.Com Inc, a Delaware, USA corporation (the “LICENSOR” or “Us” ).

This End User License Agreement (“EULA”) is an agreement between LICENSOR and you, either an individual, or an entity (“You” or “Your”). Please read the EULA carefully as it applies to both the Software and any subsequent version of the Software (including any updates or supplements), documentation, cloud and Internet-based services, and support services for this software unless other terms accompany those items. If so, those terms apply. 

By using the Software and related services, you agree to be bound by this EULA, including the  terms and conditions of our Privacy Policy, which is incorporated herein by reference.

If You don't accept the EULA, do not use the Software. If you comply with the license terms of this EULA, you have the rights below.

1. GENERAL SCOPE OF LICENSE 

The software is licensed, not sold. This agreement only gives You some rights to use the Software and services provided by LICENSOR depending on Your license type (“License Types” or “Licensing Types") as detailed in section 2. LICENSOR reserves all other rights. Unless applicable law gives You more rights despite this limitation, You may use the software only as expressly permitted in this agreement. In doing so, You must comply with any technical limitations in the software that only allow You to use it in certain ways. You may not:

• Work around any technical limitations in the software.
• Reverse engineer, decompile, or disassemble the software, except and only to the extent that applicable law expressly permits despite this limitation.
• Make more copies of the software than specified in this agreement or allowed by applicable law despite this limitation.
• Publish the software for others to copy.
• Rent, lease, or lend the software.
• Transfer the software or this agreement to any third party.
• Use associated cloud services for commercial media hosting services.

2. RIGHTS APPLICABLE TO YOUR LICENSE TYPE 

This section details the terms for various License types incorporated in the terms of this EULA. If you download and use the Software without purchasing or acquiring any of the other listed License Types, the terms specified in section 2.1 (Trial License) apply to You. If You purchase a license, the purchase order will usually specify which License Type applies to You; otherwise, you may consult the “about box” or settings section of the Software to review the License Type.

2.1 Trial License

• License Grant: Licensor grants You a time-bound, non-exclusive, non-transferable, and non-sublicensable license to download, install, and use the Software for evaluation purposes only. The Trial License is provided to You exclusively to help you evaluate the suitability of the Software for Your private or business purposes. The Software may have several features disabled, such as the ability to export media, and/or other limitations.
• Fee and Payment: The Trial License is provided by the LICENSOR to You free of charge and may be revoked by the LICENSOR without notice.

2.2 Pro Subscription License

• License Grant: Licensor grants You a time-bound, non-exclusive, non-transferable, and non-sublicensable license to download, install, and use the Software for Your private or business purposes for the term of the subscription specified at purchase ("Subscription Term"). The Software may be installed and used on up to 3 devices by a single user (You as an individual or You as a single person affiliated with an entity).
• Fee and Payment: A subscription fee (“Subscription Fee”) is usually payable in advance of each Subscription Term.
• Renewal: Your subscription may automatically renew at the end of each Subscription Term, and another Subscription Fee will be charged unless You cancel your subscription before the end of the then-current Subscription Term. If You cancel, access continues until the end of Your current billing period.
• Included Services: Software updates, local AI features on compatible hardware, unlimited cloud storage, Cloud AI access subject to the usage terms in Section 3.3, and priority online technical support are included during the Subscription Term.

2.3 Desktop License (Perpetual License)

• License Grant: Licensor grants You a perpetual, non-exclusive, non-transferable, and non-sublicensable license to download, install, and use the Software for Your private or business purposes. The Desktop License, previously called the Lifetime License, includes lifetime access to the desktop app and lifetime app updates as LICENSOR makes them available. The Software may be installed and used on up to 3 devices by a single user (You as an individual or You as a single person affiliated with an entity).
• Fee and Payment: The Desktop License is a one-time purchase at the price specified at purchase. No subscription or Maintenance Plan is required to continue recording, editing, exporting, receiving app updates, or using locally processed AI features on compatible hardware.
• Included Services: Standard online technical support, cloud storage subject to the limits in Section 3.2, and one year of included Cloud AI access subject to the usage terms in Section 3.3 are included. The one-year Cloud AI period does not limit Your desktop app access, app updates, local AI features, or included cloud storage.
• Optional Cloud Purchases: After the included Cloud AI period ends, You may purchase non-expiring Cloud Credits for supported Cloud AI features. Eligible Desktop License users may also purchase a cloud storage upgrade for one year or upgrade to Pro.

3. SOFTWARE UPDATES, SUPPORT & CLOUD SERVICES

Desktop app access and updates are separate from cloud services. The services included with Your license depend on Your License Type as detailed in Section 2. Current purchase options and prices are listed on the pricing page and shown at checkout. Your Account page shows Your current license, Cloud Credit balance, cloud storage usage, and available purchase options.

3.1 Online Technical Support & Software Updates: Desktop License holders are eligible for standard online technical support and lifetime app updates when LICENSOR makes such updates available. Pro subscribers are eligible for priority online technical support and app updates during their Subscription Term. Desktop License updates do not require an active cloud subscription, Cloud Credits, or a Maintenance Plan. LICENSOR retains the right to add, change, or remove features or functions of the Software when it releases new versions of the Software.

3.2 Cloud Storage & Sharing: Cloud storage is used for uploading and sharing videos through Quick Share, Create a Share Link, and the Cloud Gallery. The Desktop License includes cloud storage subject to a limit that remains applicable after the included Cloud AI period ends. The current limit is shown in Your Account and is subject to change. An active Pro subscription includes unlimited cloud storage subject to fair use.

Eligible Desktop License users may purchase a one-time upgrade to a higher total cloud storage limit for one year from activation of the upgrade. The upgraded limit replaces, rather than adds to, the included limit. The current upgrade limit is shown before purchase and is subject to change. The upgrade does not renew automatically and may be purchased again after it expires. When the upgrade expires, the storage limit returns to the then-applicable included limit. Existing cloud files are not deleted because the upgrade expires, but new uploads are blocked while Your account is over its storage limit. You may purchase another upgrade, upgrade to Pro, or delete files to bring usage below the limit.

LICENSOR retains the right to change the functionality offered, the amount of storage and bandwidth allocated to You, and/or any other aspect of the cloud services.

3.3 Cloud AI & Local AI Processing: The Desktop License includes one year of Cloud AI access. An active Pro subscription includes Cloud AI access during the Subscription Term. Currently, Cloud AI usage included with Your license or subscription is provided at no additional charge and does not deduct from a purchased credit balance.

Future Monthly Credit Allowance: When the monthly credit allowance model is introduced, eligible plans will include monthly Cloud Credits specified for each plan. Cloud AI usage will consume credits at the applicable rate for each feature. Once Your included monthly credits are used, You must purchase additional Cloud Credits to continue using features that charge credits. The monthly allowance applies to eligible plans while their included Cloud AI access is active; it does not provide unlimited Cloud AI usage.

Cloud AI features have different usage costs. The applicable rates are shown in Your account and described in Cloud Credits & Storage Upgrades. You may purchase non-expiring Cloud Credits when Your account is eligible, including after the Desktop License's included Cloud AI period ends. Purchased credits remain in Your account until used.

If a supported AI workload provides an option for local execution and You have compatible hardware, You may continue to use that option under Your Desktop License without purchasing Cloud Credits. Local recording, editing, and MP4 or GIF exports do not use Cloud Credits or cloud storage.

LICENSOR retains the right to change or cancel any of the Cloud AI services at any time.

3.4 Legacy Maintenance Plans: The Maintenance Plan was an annual add-on under the previous pricing model and is no longer the current way to extend cloud access. Existing customers may still see a Maintenance Plan or Maintenance Expiry date in their account. Refer to Your account and purchase terms for any existing plan benefits, and see Maintenance Plan (Legacy) for more information. A Maintenance Plan is not required for lifetime desktop app access or lifetime app updates under the Desktop License.

4. TRANSMISSION AND COLLECTION OF DATA 

You agree that LICENSOR may obtain information and data from You in connection with Your registration, installation, and use of the Software. LICENSOR may also collect and process technical and performance information about your use of the Software and associated services and use this information to support and troubleshoot issues, provide updates, analyze trends, and improve LICENSOR's products or services. LICENSOR shall be allowed to use such data and share such data with LICENSORS processing partners for legitimate data processing purposes as specified in the Privacy Policy.

5. MISCELLANEOUS

Refunds are governed by our Refund Policy. Nothing in this Agreement limits mandatory consumer rights.

This Agreement shall be governed by the laws of Delaware without reference to conflict of laws principles. You shall not assign this Agreement directly or indirectly by operation of law or otherwise without the prior written consent of LICENSOR. You shall comply in all respects with all U.S. and foreign export and re-export laws and regulations applicable to the technology and documentation provided hereunder. This is the entire agreement between the parties relating to the subject matter hereof. No waiver or modification of this Agreement shall be valid unless in writing signed by each party. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of this Agreement shall remain in full force and effect.

6. DISCLAIMER OF WARRANTY 

The software is licensed “as-is.” You bear the risk of using it. LICENSOR gives no express warranties, guarantees, or conditions. You may have additional consumer rights under your local laws which this agreement cannot change. To the extent permitted under your local laws, LICENSOR excludes the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. UPDATES TO THIS EULA

The EULA and/or the Privacy Policy incorporated herein may be updated from time to time. Such updates will not diminish or remove the rights to use the Software for Perpetual License holders. If you have provided your contact information to Us, We will notify You if or when such updates take place.

Last updated: October 16, 2026